Many organizations have complex IT solutions in place, but don’t have the workload or budget to hire full-time staff to manage it. Therefore, they outsource their IT management. However, when they want to get work done or need support on an urgent issue, they may call up to discover a faceless, under-trained, unintelligible support representative that has little or no understanding of their technical environment or organizational structure, let alone know your name or the fact that you called in on the same issue twice this month! With our support services, we aim to provide a managed service provider experience that will keep your business humming and your staff happy.

• We will analyze your network, get a baseline, and know your environment
• We will get to know your organization, and you will get to know our engineers!
• We will manage your vendor relationships, keeping track of support agreements and opening all support tickets and RMA’s on your behalf
• Think of us as just another member of your IT department, like having a full-time expert available on staff 24x7x365, except you don’t have to pay our salary when you’re not using us!
• These support services will be available in different tiers and offerings, each with a different SLA and pricing structure:
• Billable, Incident-Based Support
• Proactive Monitoring and Support

These support services will be available in different tiers and offerings, each with a different SLA and pricing structure:
Billable, Incident-Based Support
Proactive Monitoring and Support